Your privacy matters to itrust88. This Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a player on our platform.
Six key commitments itrust88 makes to every player regarding their personal data.
itrust88 applies industry-standard 256-bit SSL encryption to all data transmissions. Personal data stored on itrust88 systems is protected using access controls, encryption at rest, and regular security audits.
itrust88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with third parties is limited to what is strictly necessary for service delivery and regulatory compliance.
itrust88 collects only the data required to deliver its services, verify identity, prevent fraud, and comply with licensing obligations. Data is not used for purposes incompatible with those for which it was collected.
You have the right to request a copy of the personal data itrust88 holds about you at any time. Requests can be submitted via email to [email protected] and will be fulfilled within 30 days of receipt.
Subject to itrust88's legal retention obligations, you may request the deletion of your personal data. Where data must be retained for regulatory or legal reasons, itrust88 will inform you of the applicable retention period.
itrust88's data processing practices are designed to comply with its international gaming licence requirements and applicable data protection legislation. KYC data is handled with the strictest operational controls.
This Privacy Policy ("Policy") describes how itrust88 ("itrust88", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("Player", "User", "you") who access or use the itrust88 online casino and sportsbook platform at itrust88.one ("Platform").
This Policy applies to all personal data processed by itrust88 in connection with your use of the Platform, including account registration, identity verification, deposits and withdrawals, game play, customer support interactions, and marketing communications.
By registering an itrust88 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue your use of the Platform and close your account.
This Policy should be read in conjunction with the itrust88 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions regarding the handling of personal data, this Policy shall prevail.
itrust88 is the data controller responsible for the personal data collected and processed through the Platform. As data controller, itrust88 determines the purposes and means of processing your personal data in accordance with this Policy and applicable data protection legislation.
For all privacy-related enquiries, requests, or complaints, you may contact the itrust88 Data Protection team at: [email protected]
When you create an itrust88 account, we collect: full legal name, date of birth, residential address, email address, mobile telephone number, and username. This information is required to establish and manage your account.
To comply with our licensing obligations and applicable anti-money laundering regulations, itrust88 may require you to submit: a copy of a government-issued photo identification document (such as a national identity card or passport), proof of residential address (such as a utility bill or bank statement dated within 3 months), and proof of ownership of the payment method used for deposits. For players in Malaysia, this typically means MyKad or passport verification.
itrust88 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (masked card numbers or e-wallet identifiers), transaction dates and times, and account balance history.
We record data relating to your use of itrust88's games and sportsbook, including bets placed, games played, game outcomes, session durations, and betting patterns. This data is used for account management, fraud prevention, responsible gaming monitoring, and regulatory reporting.
itrust88 automatically collects certain technical data when you access the Platform, including IP address, device type and model, operating system, browser type and version, unique device identifiers, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
When you contact itrust88 customer support, we retain records of your communications, including the content of emails, chat transcripts, and any documentation you provide. These records are used to resolve your enquiry and for staff training and quality assurance purposes.
Where you have provided consent to receive marketing communications, itrust88 records your communication preferences, including your preferred contact channel and the types of promotions you have opted in to receive.
itrust88 collects personal data through the following channels:
itrust88 processes your personal data on one or more of the following legal bases:
itrust88 uses the personal data it collects for the following purposes:
itrust88 does not sell your personal data to third parties. We may disclose your personal data to the following categories of third parties for the purposes described in this Policy:
All third-party processors engaged by itrust88 are contractually required to process personal data only for the specified purpose and to maintain appropriate technical and organisational security measures.
The itrust88 Platform serves players in Malaysia and may involve the transfer of personal data to servers or service providers located outside Malaysia. Where personal data is transferred internationally, itrust88 takes appropriate measures to ensure that such transfers are subject to adequate safeguards, including contractual protections with data recipients. By using the itrust88 Platform, you acknowledge and consent to such international data transfers as necessary for the delivery of our services.
itrust88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In accordance with standard gaming industry regulatory requirements, identity verification documents and transaction records are typically retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
Marketing preference data and communications data are retained for as long as necessary to fulfil the purposes for which they were collected, subject to any applicable legal retention requirements. Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised.
itrust88 uses cookies and similar tracking technologies on the Platform to ensure the website functions correctly, to maintain your login session, to analyse usage patterns, and to deliver relevant content. Cookies used by itrust88 fall into the following categories:
You may configure your browser settings to refuse or delete cookies. However, disabling strictly necessary or functional cookies may impair the performance or availability of certain features of the itrust88 Platform.
Subject to applicable law and itrust88's legal obligations, you have the following rights in relation to the personal data itrust88 holds about you:
To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request — [Your Account Username]". itrust88 will respond to all valid requests within 30 days of receipt.
itrust88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data in transit, encryption of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and penetration testing, and mandatory security training for all staff who handle personal data.
Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you suspect that your itrust88 account has been compromised, please contact support immediately at [email protected].
The itrust88 Platform is strictly intended for individuals aged 21 years and above. itrust88 does not knowingly collect personal data from individuals under the age of 21. If itrust88 becomes aware that personal data has been collected from an individual below this age threshold, the relevant account will be immediately closed, all data will be deleted in accordance with applicable law, and any funds held in the account will be handled in accordance with regulatory requirements.
If you believe that a minor has registered an itrust88 account, please contact us immediately at [email protected].
itrust88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address on file and/or via a prominent notice on the itrust88 website, at least 14 days prior to the change taking effect where reasonably practicable. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.
Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you should close your account before the revised Policy takes effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or itrust88's data processing practices, please contact the itrust88 Data Protection team:
Email: [email protected]
Subject line: "Privacy Enquiry — [Your Account Username]"
itrust88 aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days. If you are not satisfied with itrust88's response to your privacy complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.
Questions about your itrust88 account data? Our support team is available 24/7 to assist you.
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